Enabling the new 3-digit 988 Lifeline Number

User Story

All Kazoo Platform operators need to implement outgoing calls to 988 to reach the National Suicide Prevention Lifeline in order to comply with the FCC directive to transition all call access by July 16, 2022.

Background

On July 16, 2020 the FCC voted to reserve 988 as a new 3-digit call number Americans in crisis can call to reach the National Suicide Prevention Lifeline’s network of suicide prevention and mental health crisis counselors.   This is akin to the 911 Emergency Hotline; callers dialing 988 will be directed to the existing support number, 1-800-273-8255.

These rules apply to VOIP service providers in addition to telecommunications carriers.  Some important details include

<aside> 💡 Deployment deadline for this addition was July 16, 2022.

• All providers must now support 10-digit dialing in areas that still support 7-digit dialing, using 988 as the first 3 digits to reach 10. </aside>

How to Deploy 988 within your KAZOO Platform

Below we outline steps for deploying 988 dialing in your account.

Hosted Platform Systems

If your account uses 2600Hz carriers