Our blocklist configuration system was initially provided as a "blacklist" feature only within the Callflows app. As more customers requested this feature and did not need the other tools in Callflows, we separated it out and made it accessible to standard SmartPBX users. It has also been renamed from Blacklist to Blocklist.

<aside> 💡 NOTE: This documentation refers to the Monster UI implementation

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User Story

An account wants to filter out unwanted calls before they ring. Common call types include robo-calls, international calls, and calls labeled Anonymous.

<aside> 💡 NOTES:

• Both Callflows and Blocklist The two applications do use the same back end data. If you have already created blocklists in Callflows they should appear in the Blocklist application listing for that account.
• The Blocklist app also allows you to enable or disable each list item from within the setup window; Callflows is a two-step process; you add numbers under Blocklist and enable each blocklist under Account Settings. </aside>

Getting Started

The Blocklist app should be displayed in your Monster UI menu of applications.  If you do not see it, ask your administrator to enable it using the App Exchange.

Create blocklists

Your first entry to the app will indicate if you have no blocklists saved to your account.  You will see this: