This app provides the tools to manage both global and personal settings that define how calls can be recorded.  It allows the manager to assign initial settings for each user and device within the account.

<aside> 💡 NOTE: This documentation refers to the Monster UI implementation

</aside>

User Stories

• An administrator wants to establish global settings for account-wide call recording processes.
• An administrator wants to record all support calls in a Call Center queue
• A user wants to record calls only on his/her office phone but not on her cell phone, which is also connected to the office account
• A user wants to be able to initiate a call recording session after the call has started.
• A support team wants to record incoming calls to track content/effectiveness of calls

Overview

This app provides the tools to manage both global and personal settings that define how calls can be recorded.  It allows the manager to assign initial settings for each user and device within the account.

In some instances users can manage their personal recording settings from other end user apps such as SmartPBX, Callflows, comm.io and callthru.us.  These settings are outlined at the end of this document.

<aside> 💡 NOTE: The Callflows implementation of call recording uses an older set of APIs and features.  We recommend using the Call Recording app instead as it Is more accessible by both agents and managers and it Is more secure, as the recorded calls are saved using Amazon Web Services

</aside>

Before you Start