Callflows is an application that exposes our APIs in a GUI format, enabling complex, custom call routing plans when needed.  It is used in addition to the SmartPBX app to supplement the basic call routing configurations available there.

<aside> 💡 NOTE: This documentation refers to the Monster UI implementation

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Callflow use cases

• An account has multiple geographic locations and needs to create
  • Unique office hours and holiday schedules
  • Different language defaults
  • Different answering notices depending on incoming call source and time of day
  • A series of sub-menus and selections (press 1 for support, then 2 for apps and 3 for service issues)
• An account wants to set up multiple call center queues (for support and sales for example)
• An account wants to customize incoming call sequences based on unique variables, such as phone number, holidays, etc.
• An account wants to route incoming fax calls based on time of day or prepend number

Before You Start

Before you start to implement custom callflows, confirm your settings in SmartPBX.This will ensure you have the newest fields and settings configured for your account.

In addition the Callflows application accesses and writes settings data that can affect many other applications. It is important the manager working with Callflows has a strong knowledge of how these applications work together and what ripple effects can occur when working with and changing these settings.

Access the callflows app

Once your account is created in SmartPBX, go to the applications menu and select Callflows.