The Dialplan app enables you to support simplified dialing for outbound phone calls. Using a RegEx syntax, Dialplan can take a number a user has dialed and transform it into a number recognized by E.164 global formatting. Users who are used to dialing phone numbers in a way that only works in their specific country can now continue to dial numbers in that way.
Users can dial local numbers, just as they do with the PSTN, by providing Kazoo with DialPlan regular expressions. These regexps will be used on the dialed numbers to correct them to properly routable numbers.OK,
It is possible to set these regexps on an account, user, or device basis. Kazoo will then apply the regexes in order, preferring the calling device's, then user's (if the calling device is assigned to a user), and finally the account's dialplan.
<aside> 💡 NOTE: This documentation refers to the Monster UI implementation
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This application assumes you are familiar with using Regular Expression syntaxes, or RegEx, which is a sequence of characters that define a search pattern where the result can be then used for an additional task. It is often used for searching and replacing telephone number strings. There are several websites that provide help in creating and testing these expressions. For starters you can try the links below.
On opening Dial Plan you will see three tabs: Account | User | Device, and a listing of any Dial Plan rules if any have been assigned.
**Account Tab ****This shows any System Rules: rules that are applied to the entire account.
