The Number Manager App is an essential component of any VoIP service, unifying sourcing, activation and management of DID resources across multiple providers. Purchase and manage a base set of phone numbers in a master account. From there, numbers can be distributed to accounts. When the numbers are no longer needed, they can be reclaimed easily and re-assigned to accounts at any time.

<aside> 💡 NOTE: This documentation refers to the Monster UI implementation

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User Stories

• An account manager wants to add, update or delete a phone number related to an agent within an existing account.
• An account manager wants to move a phone number from one sub-account to another.
• An account manager wants to manage the e911 emergency call feature.

Before you start

1. Know your source for acquiring numbers. As an account manager you will have identified whether you are using the Hosted version of KAZOO and the 2600Hz supported carriers and phone numbers or you have chosen the BYOC (Bring Your Own Carrier) path. Notes:
   • BYOC customers cannot use he Number Manger to buy new numbers. You will buy your numbers from your carrier portal, and then add the DID to KAZOO using the Number Manager app.
   • BYOC customers will see the "Add" option in addition to buy, port, and Sync. in some dialog boxes.
2. Complete the number porting process if you plan to use existing numbers from a different system. If you are just setting up your office and plan to use existing phone numbers, use the Porting Manager application to move the bulk of your numbers to KAZOO. The application allows you to port numbers into the system. It pre-validates number portability and splits numbers into appropriate orders as needed. Support for managing CNAM Database Updates, Inbound Caller ID Name lookups and Emergency 911 services are also provided.

Getting Started

Access the Number Manager app from your application desktop.  If you don't see it, ask your admin to enable it.