SMS, or Short Message Service is the most widely used system for messaging among users and/or applications.  In addition to simple conversations, SMS can be implemented as a powerful notification system to automate your workflow by communicating  from one event to trigger follow up event

<aside> 💡 NOTE: This documentation refers to the Monster UI implementation

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What are examples of SMS?

Some examples include:

• A restaurant software system triggers a take-out delivery order is ready, and sends a message to the order source.
• A security system triggers a notice to your phone number that someone is at your gate.
• A notification that someone has signed up on your website and needs a verification code.
• A notification from your support queue that there are more than 3 calls waiting or an expected wait-time is longer than [ x ] minutes. Send the notice to Slack.
• When a service is not working, send a group text to a pre-set list of customers.
• A notification from Uber Eats or other delivery service your order is on its way.

These kinds of inter-application events can be enabled using our Zapier integration as well.  Please refer to the Zapier documentation HERE for information on setting that up.

<aside> 💡 NOTE:  Some companies have been know for a policy to not send SMS messages to VoIP accounts due to privacy concerns.  At times these have included Chase Bank, What'sApp, Google, Amazon, Facebook, WhatsApp, and Bank of America.   If you have having trouble receiving messages you may want to find out if the sender has a similar policy.

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How is this implemented in KAZOO Accounts?

Currently SMS

• Works with numbers provided by one of 2600Hz carrier partners
• Works on numbers that are routed to a user or device, not to a ring group.