<aside> 💡 NOTE: This documentation refers to the Monster UI implementation

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General Information

How do Smart PBX settings work with and/or override Callflows settings?

The data settings for your office can be managed from either Smart PBX or Callflows, and so the last setting you change will be the "current".

We strongly recommend you use SmartPBX for your initial setup and engage with callflows app only if SmartPBX does not support your needs.  Here's why:

• Smart PBX has been more recently updated; its User Interface is more friendly for use by your agents, and it makes sense to be familiar with how they will interact with the settings.
• SmartPBX's setup includes fields and settings not required in Callflows. This can cause issues later on. An example of this is the main extension field assigned to each user. This is required for comm.io to load properly and not required in callflows.
• SmartPBX is the primary app. our support team will use and interact with while working with you. If an issue can be managed from SmartPBX they will use that first.

Greeting Setting

I uploaded a greeting in the SmartPBX for the the virtual receptionist, and it seems to be just dead air.

Can you dial an extension during the "dead air?"   If so, this suggests there is something amiss with the actual music file.  Sometimes an .mp3 recording format is not recognized by SmartPBX's Linux server.    Please try using a website like https://online-audio-converter.com/ to convert from mp3 to mp3 and retry uploading the converted file.

I am trying to record a greeting during lunch hours, but it does not ask me for my PIN so I can change the recording

(first answered in our forum by TJ Forsman, Thank You!)

Do you have time of day conditions set?  The system has to be in the mode that you want to record for that method to work.