An office wants to set up a system on their PBX where the caller selects different extensions/options for:

• Receptionist
• Directory / List of Extensions
• Sales group
• Voicemails for Users and Groups
• Answering Service or 3rd party number
• Spanish language menu

This is often called a “Virtual Receptionist” or an “IVR” (for "Interactive Voice Response") setting.  You will be able to guide your callers to different extensions depending on their purpose.

<aside> 💡 NOTE: This documentation refers to the Monster UI implementation

</aside>

Overview This guide is set up in two parts.

• Part 1 steps through an initial setup for a main menu using SmartPBX.

• Part 2 steps through how to add sub-menus and additional features to the standard virtual receptionist process.

  This addresses our initial user story item for adding a Spanish language menu. To achieve this we will leverage our powerful Callflows application and create a “submenu” there, and then reference it in SmartPBX.

The process looks something like this:

Before you start