The purpose of this article is to provide a general overview of Trunking.io Self-Service Portal.
Note: you should access the Trunking.io portal only through the 2600Hz Platform Admin app (Monster UI or Comm.Land) to ensure both platforms remain in sync.
After accessing Trunking.io portal using the Trunking.io app in your 2600Hz Platform Admin app, you will gain access to the Self-Service Portal.
Here is a brief overview of the Portal’s sections:
Dashboard: provides you with an overview of your Trunking.io account. This includes calling statistics, account standing status, and account balance information.
Account: allows you to manage your login settings and approved user accounts, as well as update company information.
My Login Settings: here, you can update your password, email, or enable multi-factor authentication (MFA).
Company Management: in this section, you can edit your account administrator and company details. This page is also used to upload your STIR/SHAKEN certificate.
For more information on obtaining a STIR/SHAKEN certificate and uploading it to the Trunking.io platform, please refer to the corresponding article.
Manage Logins: here, you can add or manage users on your account.
My Voice Network: allows you to manage your voice services and DID inventory.
Purchase DIDs: here, you can purchase DIDs from within Trunking.io’s inventory.
Users of the 2600Hz platform should always purchase phone numbers through the Numbers app within the platform. This ensures proper configuration, seamless integration, and full compatibility with all 2600Hz features and services.
To learn more about purchasing numbers, refer to the corresponding section of this user guide.
Manage DIDs: allows you to configure your DID inventory for CNAM and messaging.
Porting: in this section, you can transfer existing phone numbers from the current provider to Trunking.io.
LNP Dashboard: it’s a tool that provides a summary of DIDs being ported, allowing the reseller to track and manage Local Number Portability (LNP) requests.
Submit a Port: here, you can submit a request to move customer owned DIDs to Trunking.io.
Manage Ports: view and track current, completed, and cancelled port requests.
If a number is not purchased through the 2600Hz platform, it will most likely not appear in the Number app. In such cases, you will need to contact the 2600Hz support team via this link.
For any questions related to porting, resellers can reach the Trunking.io team at [email protected].
Port Out Management: here, you can find a table that provides an overview of all pending and completed “port out” requests for your Trunking.io DIDs.
Portability Check: use this section to verify if a number can be transferred within Trunking.io’s network.
Messaging: here, you can view and configure Messaging services.
Messaging Dashboard: here, you can find an interface that provides an overview of messaging activity for registered numbers, brands, and campaigns, allowing users to track message delivery, monitor campaign performance, and manage messaging configurations in one place.
My Messaging DIDs: here, you can manage all active DIDs that currently have the messaging feature enabled. You can also add or remove numbers from approved Campaigns.
If a number needs to be added to a Campaign that was approved outside the Trunking.io portal, you’ll need to contact the 2600Hz support team via this link.
Opt-In Message Wizard: follow the wizard to set up the opt-in messages your customers will use.
My Brands: register your company’ brand management Campaign for SMS messaging.
A Brand is the legal entity of the business that will be sending SMS traffic. Registering a Brand is the first step towards sending outbound SMS traffic.
Any company that wants to legally send bulk SMS or MMS must register their Campaign with TCR (The Campaign Registry), a centralized platform in the US that manages SMS/MMS campaign registration to ensure compliance with A2P 10DLC (Application-to-Person 10-Digit Long Code) requirements for sending messages through American mobile networks.
Without an active campaign registered through TCR, most carriers will not allow A2P messages to be sent. TCR helps prevent spam and ensures messages are sent by verified sources.
Service Providers should use TCR to ensure their customers comply with US carrier rules, allowing SMS/MMS messages to be delivered without being blocked.
TCR offers APIs that CSPs (Campaign Service Providers) can use and embed into their own platforms. Once a brand and campaign are submitted to TCR, the responsibility for approving them falls to the upstream provider (for example, Inteliquent or Bandwidth). In the Trunking.io portal, the application form has been simplified to improve user experience. After submission, any further communication is handled via the email address used by the reseller during signup.
There is plenty of information online about successful brand and campaign submissions. Use this resource to understand best practices and ensure your submission meets all requirements.
Note: if a brand registration is rejected, it cannot be edited — you must submit either a completely new brand or re-submit the same one.
My Use Cases: here, you can configure and manage your SMS use cases based on the successful brand Campaign registrations completed in the “My Brands” tab.
Billing: this section is dedicated to reviewing and managing payments.
Overview: here, you can find an account summary and quick access to billing-related actions, such as viewing invoices, checking call detail records, making payments, and applying for tax exemptions.
Make a Payment: here, you can add funds to your account via your on-file credit card.
Transactions: here, you can find a summary of billing transactions that have been applied to your Trunking.io Account.
Invoices: ****download and review monthly billing statements.
Call Detail Records (CDRs): this section provides all call activity for your account.
Support: in this section, you can submit requests for assistance or contact the Trunking.io support team.
Contact Support: by selecting this option, you will be redirected to the Submit a Request page.
You can send us a request of one of the three available types.
Knowledge Base: selecting this option will redirect you to the Trunking.io knowledge base.
Terms of Service: select this option to read the Terms of Service.
Privacy Policy: select this option to read the Privacy Policy.
